Customer Care

CURRENCY

All items are listed in United States Dollars (USD).

 

SHIPPING 

Delivery time takes about 2-15 working days depending on location and custom clearance.

Free shipping is free for purchases more than US$100.

Shipping charges for 0-2 kg (equivalent to 1-3 items) are as follows:

/ China - Complimentary shipping. For China base customers, kindly contact wechat id: 18616132267 for payment and delivery

/ Asia, excluding China - USD 10.00

/ North America - USD 15.00

/ Rest of the world - USD 15.00 

 

PAYMENT 

We accept all major credit card payments including VISA, MasterCard, American Express via Paypal. Upon check-out, you will be automatically directed to our PayPal secure page. Once payment has been successfully transferred, your order will be automatically verified and you should receive an order confirmation email immediately.

 

CHANGE OR CANCELATION OF ORDERS

We start working on your order as soon as you submit it, therefore we are unable to change or cancel it. Should you have any queries and doubts before your purchase, please contact us at chong_yanting@hotmail.com.

 

RETURNS

We do not accept any returns. Should you have any queries and doubts before your purchase, please contact us at chong_yanting@hotmail.com. 

 

HOW DO I TAKE CARE OF THE PRODUCTS

You may refer to PRODUCT CARE to find out more about general care and maintenance of the products.

 

ENQUIRIES

For any further enquiries, please email us at chong_yanting@hotmail.com